How it works

From question to care, in five steps

Luv makes it easier to reach your care team outside regular office hours. It does not promise an immediate reply or replace emergency care.

Ask

Tell Luv what is going on in your own words.

Silent demo Demo: a patient opens Ask Luv and types her question in her own words.

Screen recording, no sound. The demo patient signs in, opens Ask Luv, types “I’ve had cramping since last night with a little spotting” and sends it. Fictional information only.
Add the details

Luv asks follow-up questions so your care team has the information they need.

Luv is an AI assistant. It doesn't diagnose or prescribe. If anything sounds like an emergency, it stops and points you to emergency care.

Silent demo Demo: Luv asks follow-up questions, then she checks her answers before sending.

Screen recording, no sound. Luv asks when it started and how severe it is. The patient answers each question, reviews her answers on one screen and presses Send. Fictional information only.
Your doctor reviews

Your physician receives an organized summary and responds directly.

Nothing is sent until you check your answers and press Send. Your practice sets its reply times, and you see them before you send.

Silent demo Demo: the physician opens the organized summary and replies herself.

Screen recording, no sound. In the care-team inbox the physician opens the patient’s structured summary, reads the patient’s own words, writes a reply and sends it. Fictional information only.
Book if needed

If a visit is recommended, choose from available appointment times.

Silent demo Demo: she picks an open appointment time and confirms it.

Screen recording, no sound. The patient chooses a day, taps an open time, confirms the booking and sees it on her Appointments page. Fictional information only.
Arrive prepared

Your care team already has your story, records, and insurance details.

That includes the records you upload and the insurance you add — your practice verifies coverage before the visit.

Silent demo Demo: her visit checklist shows insurance, records and when to arrive.

Screen recording, no sound. The patient opens her upcoming visit and scrolls the checklist: insurance on file, records uploaded, arrive-by time and directions. Fictional information only.