For physicians
Better information. Fewer interruptions. Patients who stay
Luv Health doesn't add another inbox. It makes the one you have worth opening — every message arrives structured, triaged and ready to act on.
What changes on your side of the screen
Structured intake, every time
Reason, onset, severity, associated symptoms, medications, and the patient's actual concern — in one screen, with their raw answers one tap away.
Triage before you read
Red-flag language is caught deterministically and escalated. Routine administrative questions never reach your queue.
One-tap scheduling
Recommend a visit and the patient books from the slots you've held. No phone tag, no front-desk relay.
Boundaries you control
Set your own availability, daily message ceiling, response target and the exact prompts the assistant may use.
Analytics that answer real questions
Response time, message-to-appointment conversion, same-day utilization, waitlist conversion, and what patients actually ask about.
A revenue line you own
You set the practice administrative support fee for Luv Health Access and what it includes. Luv handles enrollment, billing, receipts and renewals.
Getting started
What onboarding looks like
- Meet with the Luv team to define your Luv Health Access offer and availability.
- Set message categories, escalation rules, and response expectations.
- Train your staff on the inbox, scheduling, and patient support tools.
- Invite patients when your practice is ready.
Timing depends on your practice. We'll agree the plan with you in the first meeting.
A better message arrives ready to review: reason for contact, symptom timing, severity, medications, and the patient’s original words in one place.
Example — fictional patient information
Example of a structured patient message
From: Jordan Rivera (fictional patient) · Sent from Ask Luv
- Reason for contact
- New symptom — pelvic cramping with light spotting
- Symptom timing
- Started yesterday evening, around 8 PM; comes and goes every 20–30 minutes
- Severity
- 6 out of 10 at its worst · no fever · no heavy bleeding
- Medications
- Prenatal vitamin once daily · acetaminophen 500 mg once last night
Patient’s original words
“I’m 14 weeks pregnant. I’ve had cramping since last night and a little spotting this morning. Should I be worried, or can this wait for my appointment?”
Honest about the boundaries
What the assistant will never do
- Diagnose a condition
- Prescribe or change a medication
- Give definitive treatment guidance
- Tell a patient they are medically safe
- Interpret a lab or imaging result
- Stand in for emergency services
Every prompt is versioned, attributable and requires approval before it goes live. You can read exactly what the assistant was told to do on the day it spoke to your patient.
Bring Luv Health to your practice
We'll walk your team through onboarding, availability rules, prompts and billing.