FAQ
Frequently asked questions
Using Luv Health
Does Luv Health replace my doctor?
No. Luv Health helps you connect with the physician and care team you already see.
Does Luv provide medical advice?
No. Luv helps collect and organize information for your care team. It does not diagnose, prescribe, interpret results, or make clinical decisions.
When will my care team respond?
Your practice sets its response-time expectations. You will see them before sending a message.
Can I still use Luv Health after my appointment?
Yes. Your Luv Health account stays available after your appointment. You can continue to sign in and use the tools that support your care.
Do I need the Luv app?
No. Use Luv in your browser or install it from your browser for easier access.
How do I add records from another provider?
Upload PDFs or photos directly, or sign a release form, and your care team can help request your records.
Can I request a prescription refill?
Yes. Submit a refill request in Luv for your physician to review. Approved prescriptions are sent through your practice’s prescribing system.
Luv Health Access
What is Luv Health Access?
Luv Health Access helps you manage your care before, during, and after your appointment. With your Luv Health account you can message Dr. Bhadauria’s care team, book appointments, complete your intake before a visit, and keep your records and insurance in one place. Your account stays available after your appointment.
What does Luv Health Access cost?
$600 per year, paid to Dr. Sushma Bhadauria as a practice administrative support fee. This fee includes access to Luv Health and related administrative services from your practice. There is no enrollment fee.
The fee does not pay for clinical care and does not replace your insurance. Visits, labs, procedures, and medications are billed to your insurance as usual. Compare the options.
Does Luv Health Access replace insurance?
No. Luv Health Access provides enhanced access and communication. Your visits, labs, procedures, and medications are still billed through your insurance.
Which insurance plans does Dr. Bhadauria’s practice accept?
Dr. Bhadauria’s practice accepts the insurance plans listed below. Your benefits and in-network status are determined by your insurer. Confirm your coverage before your appointment.
Accepted plans
- Aetna
- Anthem Blue Cross Blue Shield
- Blue Shield
- Cigna
- Health Net
- UnitedHealthcare
Insurance verification details
- Practice Tax ID
- 800961833
- Dr. Sushma Bhadauria NPI
- 1164472460
Give these to your insurer when you check your network status.
Can I cancel Luv Health Access?
Yes. Your practice’s cancellation terms are shown before you join. Access continues through your current paid term.
Privacy
Who can view my messages?
Your connected physician and authorized care-team members can view your information. Your messages and health information are protected and available only to the people involved in your care.
Will notifications show my health information?
No. Notifications only tell you that a secure message is waiting. Your health information stays inside Luv.
Urgent care
What should I do in an emergency?
Call 911 or go to the nearest emergency department. Luv Health is not an emergency service.